Shipping policy

At our online store, we are committed to getting your order to you as quickly and efficiently as possible. Here is an overview of our shipping policy:

  • Shipping rates: Our shipping rates are based on the weight of your order and the delivery location. You can see the shipping cost for your order by adding items to your cart and entering your delivery address. We offer free shipping on all orders within the United Arab Emirates. Please note that free shipping is subject to change based on the weight and quantity of your order. If the weight or quantity of your order exceeds certain limits, we may need to charge additional shipping fees.ย 

  • Delivery times: Most orders will be shipped within 1-2 business days of being placed. Delivery times will depend on the shipping method selected and the destination of the order. All orders in the UAE will be delivered within 3 to 7 working days depending upon the order and destination. For bulk quantity orders, the delivery date may be longer than for smaller orders. We will contact you in terms of bulk order to confirm the delivery date and details.

  • Shipping restrictions: We are unable to ship to certain countries or regions due to legal or logistical constraints. Please check our website for a list of countries to which we can ship.

  • Order tracking: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to follow the progress of your order on the carrier's website.

  • Lost or damaged orders: If your order is lost or damaged in transit, please contact us as soon as possible so that we can assist you in resolving the issue.

  • Changing shipping address:ย If you need to change the delivery address, shipping method, or other details for your order, please contact us as soon as possible.ย We will do our best to accommodate your request, but please note that we cannot guarantee that we will be able to make changes to your order once it has been shipped. If your order has already been shipped, we may not be able to make any changes and you will need to follow the standard return and exchange process to make changes to your order.

If you have any questions about our shipping policy, please don't hesitate to contact us on info@luxedecora.com."